Learn how FoodLogiQ Connect customers achieve full visibility into food quality, gain centralized control over incident response, and improve credit retrieval times and efficacy in our guide, 4 Elements to Managing Quality Across Your Supply Chain.
Quality management is, in essence, about driving an efficient and safe supply chain that yields food of consistently high standards from farm to fork. Food brands winning at quality incident management are going beyond the capture of expired, contaminated, mislabeled or otherwise defunct product - they are systematizing superior quality ownership to harness new insights, identify risks and automate the processes that ensure quality and safety at scale across locations.
Offering the highest quality and safest food possible to your customers is a top priority. But often, having complete visibility into the quality issues you are experiencing in your supply chain can be challenging and time-consuming. Establishing a system for capturing food quality issues and centralizing your communication with suppliers and locations can keep your team agile and adaptive, in addition to opening new doors for organizational efficiency.
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By leveraging centralized quality incident management, FoodLogiQ users are finding value through increased visibility, easy capture, and highly configurable process and permissioning. This translates directly into cost savings such as faster and more thorough credit retrieval. One FoodLogiQ user discussed quality management value-building with FoodLogiQ, saying, “Prior to the updates that I made using FoodLogiQ, a credit decision would take about 30 days because the process allowed things to fall through the cracks. Our system just wasn’t set up in a way that was conducive to reminding people. Currently, our average time for a credit decision is about 4-6 days from submission to close, and I would say we have a 90% approval rate from all of our suppliers based on the new workflows.” With FoodLogiQ, brands can capture over $500 per location in credit retrievals annually, in a fraction of the time.
With mobile capabilities, seamless capture of quality incidents and events across locations reduces gaps in reporting and opens the doors for easy monitoring of quality and compliance programs. In addition to surfacing any issues with products across locations such as mold, mislabeling, pests, packing flaws, or foreign objects, quality incident management workflows can be applied to a broad spectrum of quality and safety assurance measures driven by custom forms. At the height of the COVID-19 pandemic, many FoodLogiQ customers were able to stand up entirely new safety programs to codify emergency response procedures with quality incident management. For example, Whole Foods Market was able to leverage FoodLogiQ Connect for daily inspections in all stores by monitoring enhanced cleaning and sanitation. The innovative retailer was named Best in Industry for Covid-19 safety measures as part of Ipsos’ Health and Safety Best Brand Awards.
Tech-enabled quality incident management enables brands to evolve food safety and quality with better data collection and reporting, as well as by providing flexible frameworks for safety and compliance. From tracking of disease, to process or procedure, to quality compliance or product defects—centralized quality incident management provides an intuitive lever for building visibility and consistency into operations and products.
Download the guide to learn more about building a well-rounded and effective quality incident management program with FoodLogiQ Connect.