Food Industry Transparency: Why Today's Customers Care

Spend just a few minutes perusing the documentary section on Netflix and one thing becomes apparent: We’re in the midst of a huge consumer push for transparency. From the way aquariums treat orcas to the inner-workings of the U.S. justice system, people crave the truth—even (and sometimes especially) when it’s ugly.

But the desire for food industry transparency is about more than raw curiosity. Here are a few reasons customers care more than ever, and how you can deliver.

They’ve Been Deceived Before

After years of exposés unearthing less-than-pleasant practices within the food industry, knowing what goes into food is something consumers demand. From the grotesque “pink slime” videos to food label DNA tests with disturbing results, people have had enough of being duped. Consumers want to know what’s really in the food they’re purchasing and feeding their families. And they’re more likely to pledge loyalty to brands that they can trust.

Information is Everywhere

With just a few taps of a screen, consumers can learn nearly anything they’d ever want to know. And if your brand has ever been under fire for false information, low-quality ingredients or a major recall, they know. And with in-store mobile search on the rise, you’d better believe customers are researching products while inside your establishment. Instead of trying to fight this information freefall, offer consumers visibility into your supply chain.

They Expect It


From allergens, food trends and special diets to religious and lifestyle choices, dietary restrictions are a norm in our society. And brands have finally become in-tune with the needs of these consumers. A little green “V” on a menu item or food packaging will delight vegetarian customers, much like the tiny “GF” shows gluten-intolerant consumers you’re looking out. Consumers today have a choice, and those with dietary restrictions will always prefer brands that take an extra moment to cater to their needs.

How You Can Offer Transparency

There are many ways you can link customers with the information they crave, such as …

•  Offering transparency into your supply chain, such as naming the specific farms where you sourced your produce.

• Make information easy to find through your website or app.

• Clearly list all ingredients, especially common allergens and animal products.

• Always communicate mislabeling, contamination or recalls openly and honestly.

• Publish the specifics of your food safety program.